Madalina Muntean
Customer Support Manager Italy
Support
No question remains unanswered here! No one knows onOffice enterprise better than our support team.
We know how onOffice works.
You have the questions – we have the answers! Our support team is personally available for you and investigates all suggestions. Whether it’s everyday issues, automation, or process design – we find the right solution for every company!
Jörg Brathauer, Department Manager Support
Since 2020, Jörg has enriched the support team with his expertise. He manages the 4-way support system, ensuring that customers can reach the team anytime via phone, callback service, email, and chat.
The Team
This hardworking team masters every challenge and always has an open ear for our customers.
Technical Support Italy
Niccolò Iocolano
Customer Support Manager Italy
Adina Maria Popescu
Customer Support Manager Italy
Alyona Kononenko
Customer Support Manager Italy
Emma Tanino
Customer Support Manager Italy
Guido Calosi
Junior Customer Support Manager Italy
Arianna Preterossi
Junior Customer Support Manager
Technical Support
Holger Lauter
Senior Team Manager Technical Support
Georg Schöppen
Team Manager Technical Support
Marcel Zapke
Team Manager Technical Support
Daniel Crnogorac
Team Manager Technical Support
Gabriele Kruljac
Senior Consultant Support
Heinz Klinkenberg
Quality Assurance Manager Support
Nóra Varadi
Professional Support Manager
Thomas Beineke
Professional Support Manager
Christopher Müller
Professional Support Manager
Oliver Zima
Professional Support Manager
Alexandra Ubben
Professional Support Manager
Kateřina Zapke
Professional Support Manager
Marlene Hölscher
Professional Support Manager
Thomas Poser
Junior Support Manager
Marc Brandt
Junior Support Manager
Khalide Jamali
Junior Support Manager
Ilias El Baddioui
Junior Support Manager
Chris König
Junior Support Manager
Nathalie Lechniak
Junior Support Manager
Daniel Dürbaum
Junior Support Manager
Sebastian Koch
Junior Support Manager
Martin Heinrich
Junior Support Manager
Lukas Nürnberg
Junior Support Manager
Robert Litt
Junior Support Manager
Paul Hinz
Junior Support Manager
Mounia Chfira
Junior Support Manager
Patrick Wiele
Junior Support Manager
Annett Wedler
Junior Support Manager
Paul Mayer
Junior Support Manager
Luka Papazafiris
Junior Support Manager
Isabell Koc
Junior Support Manager
Justin Fiegen
Junior Support Manager
Simon Karcher
Junior Support Manager
Neil Fabian
Junior Support Manager
Kevin Sommerfeld
Junior Support Manager
Support Responsibilities
Every product raises questions at times – that’s where our support team comes in. We listen to you!
Technical Support
- Quick solutions via phone hotline and callback service, email, and chat
- First-level support – Rapid troubleshooting and adjustment of settings
- Second-level support: Resolution of technically complex, ‘tricky’ software requirements, potentially in collaboration with our departments and experts
Involvement in operational business
- Configuration of modules and optimal processes
- Individual, specific consulting for the organization of data and objects
- Integration of new features and configuration of software settings
- Training on modules of onOffice enterprise
Creating specific customer files – from letters to brochures
- Consultation of customers regarding individual needs
- Templates for communication in the appropriate corporate identity
- Customized brochures according to preferences
Current Job Offers
