Support
No question remains unanswered here! No one knows onOffice enterprise better than our support team.
We know how onOffice works.
You have the questions – we have the answers! Our support team is personally available for you and investigates all suggestions. Whether it’s everyday issues, automation, or process design – we find the right solution for every company!
Jörg Brathauer, Department Manager Support
Since 2020, Jörg has enriched the support team with his expertise. He manages the 4-way support system, ensuring that customers can reach the team anytime via phone, callback service, email, and AI assistant.
The Team
This hardworking team masters every challenge and always has an open ear for our customers.
Technical Support Italy
Madalina Muntean
Team Leader Customer Support Italy
Niccolò Iocolano
Team Leader Customer Training & Success Italy
Adina Maria Popescu
Senior Customer Support Manager Italy
Alyona Kononenko
Customer Support Manager Italy
Emma Tanino
Customer Support Manager Italy
Guido Calosi
Customer Support Manager Italy
Selene Infantino
Junior Customer Support Manager Italy
Isabella Inno
Junior Customer Support Manager Italy
Giuseppe Fierro
Junior Customer Support Manager Italy
Giordana Beatrice Paolicelli
Junior Customer Support Manager Italy
Madalina Pitirut
Junior Customer Support Manager Italy
Technical Support
Holger Lauter
Team Manager Technical Support
Georg Schöppen
Team Manager Technical Support
Marcel Zapke
Team Manager Technical Support
Daniel Crnogorac
Team Manager Technical Support
Gabriele Kruljac
Senior Consultant Support
Heinz Klinkenberg
Senior Quality Assurance Manager Support
Nóra Varadi
Senior Support Manager
Marc Brandt
Senior Support Manager
Thomas Beineke
Senior Support Manager
Marlene Hölscher
Senior Support Manager
Christopher Müller
Senior Support Manager
Ilias El Baddioui
Senior Support Manager
Khalide Jamali
Professional Support Manager
Mounia Chfira
Professional Support Manager
Chris König
Professional Support Manager
Sebastian Koch
Professional Support Manager
Nathalie Lechniak
Professional Support Manager
Martin Heinrich
Professional Support Manager
Lukas Nürnberg
Professional Support Manager
Robert Litt
Professional Support Manager
Paul Hinz
Professional Support Manager
Kevin Sommerfeld
Professional Support Manager
Daniel Dürbaum
Junior Support Manager
Nils Maschke
Junior Support Manager
Sven Siebert
Junior Support Manager
Justin Fiegen
Junior Support Manager
Simon Karcher
Junior Support Manager
Marcel Ostermaier
Junior Support Manager
Denise Vitti
Junior Support Manager
Erik Lähner
Junior Support Manager
Robert Weinert
Junior Support Manager
Jessica Rietpietsch
Junior Support Manager
Till Trabitz
Junior Support Manager
Jan Schierenbeck
Junior Support Manager
Julia Jaroch
Junior Support Manager
Simon Gröpl
Junior Support Manager
Andy Hosang
Junior Support Manager
Isabell Koc
Junior Support Manager
Olawale Hassan Dicker
Junior Support Manager
Tim Martin Weise
Junior Support Manager
Marina Groß
Junior Support Manager
Laura Bonawitz
Junior Support Manager
Support Responsibilities
Every product raises questions at times – that’s where our support team comes in. We listen to you!
Technical Support
- Quick solutions via phone hotline and callback service, email, and AI assistant
- First-level support – Rapid troubleshooting and adjustment of settings
- Second-level support: Resolution of technically complex, ‘tricky’ software requirements, potentially in collaboration with our departments and experts
Involvement in operational business
- Configuration of modules and optimal processes
- Individual, specific consulting for the organization of data and objects
- Integration of new features and configuration of software settings
- Training on modules of onOffice enterprise
Creating specific customer files – from letters to brochures
- Consultation of customers regarding individual needs
- Templates for communication in the appropriate corporate identity
- Customized brochures according to preferences
Current Job Offers
