Marc Winzen
Team Manager
Customer Success
Start your working day right! With our Customer Success, achieve seamless workflow with onOffice enterprise.
We Ensure “Customer Success”
From the onboarding to daily operations, our Customer Success team guides you through the entire onOffice enterprise process. From setup and training to custom adjustments, we’re here for you every step of the way.
Dennis Rüben, Department Manager Customer Success
With extensive project management experience, Dennis Rüben understands diverse clients’ challenges and always finds the best solutions.
The Team
As the name suggests, the Customer Success team helps our clients succeed! We’re always here to listen to your concerns and ensure a smooth start with onOffice enterprise.
Project Management
Dino Seferovic
Team Manager
Stefan Zuccarini
Senior Project Manager
Anne Hesse
Project Manager
Johanna Zellmer
Project Manager
Michael Claßen
Project Manager
Nathalia Cuba Ramos
Junior Project Manager
Florian Engel
Junior Project Manager
Matthias Jonas
Junior Project Manager
Timo Mennicken
Junior Project Manager
Sebastian Hahne
Junior Project Manager
Imken van Detten
Junior Project Manager
Delivery
Davorko Savic
Team Manager
Bärbel Butzek
Senior Customer Assistant
Eva Maria Fersch
Customer Assistant
Inga Winzen
Customer Assistant
Athanasia Madika
Junior Customer Assistant
Jan Bohne
Trainee IT-Systemmanagement
Customer Solution
Carmela Bruno
Solutions Consultant
Christoph Hohmann
Solutions Consultant
Florian Hardt
Solutions Consultant
Kaan Yagmur
Solutions Consultant
Karsten-Oliver Korthus
Solutions Consultant
Jathipan Sivarajah
Solutions Consultant
Quality Assurance
Kim Krings
Assistant Department Manager
Anika Westhoff
Quality Assurance Manager
Claudia Rahm
Quality Assurance Manager
Coaching & Training
Marco Berg
Senior Trainer
Yves Vijgen
Trainer
Customer Success Responsibilities
Our “CUS” team combines diverse skills and experiences, ensuring you get the best technical, human, and advisory support.
Project Management
- Our project managers guide you through the onboarding process of onOffice enterprise
- Focus on change over clients and newcomers
Consulting
- Personalized consulting to optimize onOffice enterprise
- Conduct analysis workshops and creating action plans
- Joint development of operational proposals
- Collaborate directly with existing customers
Customer Solutions
- Personal support for companies with many users and large real estate departments (including banks, and franchise networks)
- 1:1 consultation with clients
Delivery
- Conduct initial set up meetings
- Setup of onOffice enterprise
- Creation of all documents – from property brochures to letter templates
Quality Assurance
- Ensure smooth overall operations
- Interface between departments
- Planning of corporate training sessions
- Ensure the quality of workflows
Coaching & Training
- Conduct training sessions – both online and onsite
- Visit real estate companies for personalized corporate training
- Conduct group training sessions
Current Job Offers
