Efficient Data Management Supports Our Growth

One of our goals was to enhance the customer experience, ensuring higher satisfaction. By implementing onOffice’s Request Manager, a feature that automates responses to real estate inquiries, we can now instantly provide high-quality brochures with up-to-date property information.

Numerous possibilities

To further improve our service, we also wanted a simple way to obtain feedback after appointments, a feature that is now automated thanks to onOffice.

Additionally, data such as customer feedback and all related activities (calls, appointments, emails) are autonomously cataloged within the software. This is particularly useful for saving time by eliminating the need for manual data entry.

onOffice has also significantly improved the optimized management of our staff and locations. Through the software’s highly intuitive widgets, we can now easily monitor the performance of the entire group. This is essential for understanding the potential of each agency and individual team member, based on future projections.

Customizations have played a crucial role in this process. We have adapted the widgets to our needs, creating tools such as internal ranking systems that classify each team member by activity and revenue.

The Three Features I Prefer in onOffice:

  • Customizations, because they allow us to continually create new solutions.
  • The email client, which is an intelligent container that autonomously integrates with the information present in the software.
  • The processes, because by automating activities, they streamline work and save a lot of time.